Le Service Après-Vente, Des services pratiques disponibles dans le monde entier

Vous pouvez compter sur nos standards de qualité très élevés dans tous les domaines. De nos services globaux à notre gamme de produits complète. Vous bénéficiez de délais de livraison courts, de produits d'excellente qualité et d'un service sur site entièrement adapté à vos besoins et basé sur un partenariat.

Nous rendons cela possible gr?ce à nos 60 points de vente et de service dans le monde entier. En France, pour les utilisateurs finaux, nous assurons le service après-vente par le biais de nos partenaires locaux, par la fourniture de pièces de rechange et de solutions complètes de rénovation en coordination étroite avec notre Service Clients basé à Roissy-en-France. Tout se met en place pour que votre machine ou ligne de production reste le moins longtemps possible à l'arrêt.

Nos modules de service sont con?us pour garantir la fiabilité de votre machine et augmenter ses performances. Et en cas d'imprévu, nous veillons à ce que votre machine soit rapidement remise en service. Qu'il s'agisse d'inspection, de prévention, d'optimisation ou d'assistance et réparation en urgence – vous pouvez faire appel à chacun de nos services individuellement ou comme un ensemble de mesures personnalisées.

[Translate to english (master):] Online Support Kontaktformular

Contact Service Client

Telephone
+41 43 399 14 14
Email
info.ch@lenze.com
Nous écrire
[Translate to english (master):] Electronics Manufacturing

Support. Immediately.

Online support: How to receive the relevant information and services quickly and comfortably

Really fast, really easy: This is where you can request support and repairs for specific Lenze products directly or order spare parts as well as retrieve technical data and documentation.

Simply enter the material number or scan the nameplate with our integrated scan function. You will then be shown at once all the support information you need.

Call the support menu

Personal consultation over the Lenze Helpline

Do you have a question about the electronic and/or mechanical systems? Do you need on-site servicing? Or maybe you need some additional information about our services? Our experts will be happy to help you with these and many more queries in a personal talk.

You can get in touch with our specialists Monday through Friday from 8 am to 5 pm on this number: +49 5154 82–1111

Or send us a message by email to:
service.de(at)lenze.com

Lenze replacement requirement:

How to receive original Lenze replacement devices or spare parts quickly and comfortably

Are you using Lenze equipment and do you need to replace a complete device or some parts?
We can send you a corresponding offer very quickly with our online service.

 

[Translate to english (master):] Service Ersatzbedarf

Should you ever be unable to identify your device or do you have any questions regarding replacement?

Please feel free to contact your Lenze specialist directly: +49 5154 82-3000

Nobody repairs Lenze devices better than we do.

Original repairs from Lenze

In some cases, the fast repair of a high-quality Lenze drive may be a good alternative in terms of quality and economics to replacing the complete product. This helps you minimize costly downtimes in cases of emergency and means that you don’t have to keep large stocks of spare parts.

 

Register your repairs here.

The services of Original Repair at a glance

This way you get the best solution for a repair or a new product quickly and efficiently.

Condition Check

Repair

Express Repair

New quotation

Technical inspection
and testing of the entire
product and its
attachments for
functionality

  • Electronics
  • Electromechanics

Complete repair /
overhaul of the entire
product

Extension of the repair
performance through
shorter lead times
(On demand)

Offer for a new product
based on the defective
product

 

Details Condition Check
Electronics

Warranty

No liability for defects

Services/
Activities
  • Technical review and testing of the entire product
  • Testing of individual components due to technical necessity,
    e.g. safety products

Testing

Result: Service report

  • Test of all customer accessible interfaces
  • Standardized function test
    • In the area of inverters, a nominal load test up to 90KW is carried out, among other things
  • Determination of the damage pattern at circuit part level/assembly level

Data backup

If possible, Storage of the customer application

Return

Possibly partially dismantled

  • Depending on condition or damage

Electromechanics

Warranty

No liability for defects

Services/
Activities
  • Technical inspection and testing of the entire product and its attachments for functionality
    • Electrical and mechanical
  • Partial disassembly of the product, as far as necessary for the assessments.
    • e.g. oil draining and opening of the gear unit

Testing

Result: Service report

  • Insulation/high-voltage
  • Functional test
    • If necessary, via the customer-accessible interfaces

Return

Possibly partially dismantled

  • Depending on condition or damage

 

Details Repair
Electronic
Warranty

24 months warranty on the functionality of the product

Services/
Activities
  • Technical review and testing of the entire product
  • Testing of individual components due to technical necessity, e.g. safety products
  • Troubleshooting (usually replacement of components) incl. preventive measures
    • If necessary or possible
Testing

Result: Service report

  • Test of all customer accessible interfaces
  • Standardized function test
    • In the area of inverters, a nominal load test up to 90KW is carried out, among other things
  • Determination of the damage pattern at circuit part level/assembly level
Data backup

If possible, Storage of the customer application

  • On customer request delivery with customer application
    • Standard is factory setting
Updates/
Upgrades
  • Execution of HW/SW updates
    • If technically necessary
    • No functional changes
Return

After repair
Electromechanics

Warranty

24 months warranty on the functionality of the product

Services/
Activities
  • Technical inspection and testing of the entire product and its attachments for functionality
    • Electrical and mechanical
  • Partial disassembly of the product, as far as necessary for the assessments
    • e.g. draining oil and opening the gearbox
  • Troubleshooting incl. preventive measures
    • If necessary or possible
  • Replacement of wear parts, as well as damaged and worn-in parts (shaft replacement)
    • If replacement at parts level is not practical, replacement of basic assemblies
      • Gearbox, motor
      • B-side attachments: Brake, encoder and forced cooling fan
  • Repainting
    • As far as possible
Testing

Result: Service report

  • Insulation/high-voltage
  • -Functional test
    • If necessary, via the customer-accessible interfaces

Updates/
Upgrades
  • Execution of HW updates
    • If technically necessary
    • No functional changes
Return

After repair

 

Why original repairs from Lenze are best

Lenze repairs have a number of intrinsic advantages over those done by “small workshops” and these are advantages you don’t want to miss.

Quality

Repairing faulty devices by exchanging the faulty and possibly affected parts using nothing but original Lenze spare parts.

Impression

Repainting all electromechanical drives in a Lenze paint shop (if possible).

Promptness

Repairs are normally carried out within 10 working days.

Safety

24-month warranty on the fully repaired products.

Data transfer

Lenze saves the parameter set of a faulty inverter and installs this on a new device if necessary.

Professionalism

Analysis of the damage found, including consultation if you so wish. Make the most of our experts’ knowledge of applications!

Simplicity

Collection and delivery service or scheduled delivery by courier service, if you so wish.

Flexibility

If a repair proves to be impossible or does not make sense, we can reproduce your individual Lenze product (as agreed).

Lenze express services

If the Lenze repair or reproduction isn’t fast enough for you, we also offer these as an express service.

Do you have any further questions?

If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number: +49 5154 82-1111

Or send us a message by email to:
service.de(at)lenze.com

Maintenance with a plan

Thinking ahead to ensure your machine’s availability

So as to ensure maximum machine availability, our maintenance package includes additional services that proactively safeguard your operations. We analyze your requirements together and come up with customized concepts based on our many years of expertise in this field.

[Translate to english (master):] Paket Logistik

Do you want to return goods to us?

RMA return material authorization with advance notice

The advance notice of your return with an RMA (Return Material Authorization) offers a number of advantages. Even before shipment or collection, you have the opportunity to report transport damage, defective, wrong or missing products to us. This kind of returns management allows us to take back goods in a structured manner and implement a quick and easy identification and processing of returns. This means you benefit from the fastest and best possible service, even when something has gone wrong.

Register your complaints and returned goods here.

Registering your returned goods has a number of advantages

Clarity
Substitute deliveries can be organized with you in advance and linked directly to your return delivery.

Effectivity
Registered goods can be diverted by us directly into the correct channels and help save on any time-consuming inquiries.

Planability
Binding agreements on collection and delivery service or scheduled delivery by courier service, if you so wish.

Professionalism
Analysis of the damage found, including consultation if you so wish. Make the most of our experts’ knowledge of applications!

Flexibility
If a repair proves to be impossible or does not make sense, we can reproduce your individual Lenze product (as agreed).

Promptness
If the Lenze repair or reproduction isn’t fast enough for you, we also offer these as a Lenze express service.

Do you have any further questions?

If so, simply get in touch with our experts. You can contact us Monday through Friday from 8 am to 5 pm at this number:
+49 5154 82-1111

Or send us a message by email to:
service.de(at)lenze.com

Fast help, 24 hours a day

24/7 Lenze expert helpline

Faults occur outside of normal office hours too! Which is why you can also rely on us seven days a week, 24 hours a day in an emergency.

Call the number shown below from anywhere in the world to talk to a Lenze expert: 008000 24 46877 (008000 24 hours).

For the maximum availability of your machine

  • Worldwide 24-hour expert helpline
  • Available for you 24/7, 365 days per year
    In more than 30 countries: Details of your local contact person can be found here!
  • Team of experts for Germany: 20 service technicians and engineers
  • 24-hour delivery service for available Lenze products
  • Urgent fitting/repair service – management of logistics and direct courier processing
  • On-site incident management and fault analysis: 8D cause analysis
[Translate to english (master):] Lenze Service
?crire à Lenze